Support

We keep support simple and personal so you can get back to the games. Contact options include 24/7 live chat for immediate help, email support at support@miki.com for detailed inquiries, and phone support or callback on request for urgent account or verification matters. Use live chat for payment holds, bonus questions, or game issues, and email when you need to attach documents or want a written record.

What you can expect — response times and availability

Live chat: typically connects within a few minutes and is available around the clock. Email: most email replies arrive within 24 hours; complex cases may take a bit longer. Phone/callback: available on request; response windows depend on the type of issue and verification needs. We aim to be reachable 24/7, and response estimates reflect typical handling times, not guarantees. Terms and conditions apply.

Quick answers — FAQs and the help center

If you prefer to solve things yourself, our FAQs and help center cover common topics like account setup, deposits, withdrawals, verification, bonus rules, and game mechanics. You’ll find step-by-step guides for KYC uploads, explanations of wagering requirements, and plain-English breakdowns of eligibility rules for promotions. Use these resources when you need a quick answer or want to check requirements before contacting support.

Payments, verification, and troubleshooting

Our team handles both fiat and cryptocurrency transactions, including major cards, bank transfer options, and popular cryptocurrencies such as Bitcoin, Ethereum, Tether, Dogecoin, and Litecoin, plus e-wallets like Skrill and ecoPayz. Typical payout times are fast — many withdrawals are processed within 24 hours once verification is complete — but processing times vary by payment method and your bank or provider. Identity verification is required for larger withdrawals; for example, identity checks are mandatory for cumulative withdrawals over $2,000. Also note standard withdrawal caps and bonus-related limits apply, including daily and monthly maximums and specific cashout rules for promotions.

Our support promise — knowledgeable, personal, and committed

You’ll deal with real people who know the platform, the games, and payment flows. Whether it’s an account question, a transaction issue, or a gameplay rule, support staff will guide you clearly, request any necessary documentation, and follow up until things are resolved. We treat security and fairness seriously, and we’ll walk you through verification steps or bonus terms if anything needs clarification.

For full details on bonus rules, payout limits, and account requirements, see our Miki Casino terms and full bonus rules. If you need help now, open the live chat or email support@miki.com — we’re here to help, anytime.